Shipping policy

Order Processing

We bake and dispatch orders regularly throughout the week. Please allow 2–3 working days for preparation, packing and dispatch.

Where possible, we dispatch on the day of baking. Orders may leave sooner, but same-day dispatch is not guaranteed.

For our processing estimates, working days exclude Saturdays, Sundays and public holidays.

Delivery with Pos Laju

We deliver within Peninsular Malaysia through Pos Laju.

Please allow an estimated 3–4 working days after dispatch for delivery, in addition to processing time. Some parcels may arrive the next working day, but next-day delivery is not guaranteed.

Delivery estimates may be affected by festive periods, public holidays, remote locations, weather or courier disruptions.

For Sabah, Sarawak, islands or locations outside our usual coverage, please contact us before ordering to confirm availability.

Shipping Charges

Delivery charges are displayed at checkout before payment. Free-delivery offers and other promotions apply according to the terms stated with each offer.

Tracking Your Order

We’ll share tracking details once your order has been dispatched. Please allow time for Pos Laju’s first tracking update to appear.

If your parcel appears unusually delayed, or is marked delivered but has not reached you, email info@grovehomestead.com with your order number. We’ll help investigate with Pos Laju.

A courier investigation does not remove your rights to a remedy under applicable law.

Delivery Details and Missed Deliveries

Please provide a complete delivery address and an accurate contact number. Notify us immediately if a correction is needed; changes may not be possible after dispatch.

If a parcel is returned because of incorrect details, missed collection or an unsuccessful delivery attributable to the recipient, reasonable additional delivery charges may apply. We will explain any charges before arranging redelivery.

Because our products are food, redelivery is subject to the returned product remaining suitable for supply.

Receiving Your Parcel

Please check your order on arrival and follow the storage instructions on the product label.

Our biscuits are delicate, and minor breakage can occur during transit. For substantial damage, incorrect products or quality concerns, please refer to our Return and Refund Policy.

Pickup

Where pickup is offered, we will confirm collection details directly. Please wait for confirmation that your order is ready before arriving.

Contact

For orders and delivery enquiries, email info@grovehomestead.com and include your order number.