Return & Refund Policy

At Grove, we take care to prepare, pack, and ship our products so they reach you in good condition. As our coconut biscuits are food products, returns and refunds are subject to the conditions below.

Food Products

For food safety and hygiene reasons, we do not accept returns or exchanges for coconut biscuits or other consumable food products once they have been shipped.

We are also unable to offer refunds for:

• Change of mind after an order has been shipped.

• Incorrect delivery information provided by the customer.

• Failed delivery attempts or parcels that are not collected from the courier.

• Minor cosmetic damage to the outer packaging that does not affect the product.

• Minor biscuit breakage that may reasonably occur during courier handling.

Damaged Orders

Our biscuits are carefully packed and shipped in protective packaging, including a fragile shipping box. However, courier handling is outside our direct control.

If your order arrives severely or completely damaged, please email us at heythegrovefarm@gmail.com as soon as possible after receiving your parcel.

Please include:

• Your order number.

• A brief description of the damage.

• Clear photographs of the shipping box.

• Clear photographs of the product and its packaging.

• Photographs showing the overall extent of the damage.

Please retain the original parcel and packaging until your claim has been reviewed.

Claims without sufficient photographic evidence may not be eligible for replacement.

Replacements

If we confirm that an order was substantially damaged during delivery and is no longer reasonably usable or suitable for consumption, we may provide a replacement at no additional cost.

We do not provide replacements for a small number of broken or cracked biscuits when the remainder of the product is in good condition.

Replacement requests are assessed on a case-by-case basis.

Incorrect Items

If you receive an item different from what you ordered, please email heythegrovefarm@gmail.com with your order number and photographs of the items received.

Once verified, we will arrange an appropriate replacement or other resolution.

Refunds

Refunds are generally not provided for food products once an order has been shipped.

Where a refund is approved due to an error on our part or where a suitable replacement cannot be provided, the refund will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable except where the order was incorrect or the issue resulted from an error on our part.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at heythegrovefarm@gmail.com.

We may be able to cancel and refund an order if it has not yet been packed or handed over to the courier.

Once an order has been shipped, it can no longer be cancelled.

Contact

For questions regarding an order, damaged parcel, replacement, or refund, please contact:

Email: heythegrovefarm@gmail.com

Please include your order number whenever contacting us so we can assist you more efficiently.

Note: No refund for Digital Products

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