Refund policy

Return & Refund Policy

At Grove Homestead, we prioritize the health and well-being of our livestock and the satisfaction of our customers. To ensure clarity and provide excellent service, please review our return and refund policy outlined below.

General Policy

  • Live Poultry:
    Due to the nature of live animals, we do not accept returns or refunds for live poultry, sick poultry, or deceased poultry. If you encounter any issues with your livestock order, please contact us at +60169051005, and we will assist you with any concerns or inquiries.

  • Non-Livestock Products:
    We offer a return and refund policy for non-livestock items under certain conditions, as described below.

Eligibility for Returns

For Non-Livestock Products

We accept returns for non-livestock products if the following conditions are met:

  1. Within 30 Days of Purchase:
    Items can be returned within 30 days of purchase for a full refund or exchange.

  2. After 30 Days of Purchase:
    Returns made after 30 days will only be eligible for store credit.

  3. Unused Items in Original Packaging:
    The product must be in its original, unopened packaging, and in unused, sellable condition. Opened or used items may not qualify for a refund or exchange unless deemed defective.

Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Live animals (e.g., poultry, chicks, or eggs).
  • Perishable goods (e.g., feed, supplements, or any consumable products).

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us:
    Reach out to us at +60169051005 or email us at info@grovehomestead.com with your order details to begin the return process.

  2. Include Documentation:
    When returning the product, ensure you include one of the following:

    • Invoice number.
    • Order number.
    • Proof of purchase (e.g., receipt or order confirmation email).

  3. Shipping Returns:

    • Customers are responsible for the shipping costs associated with returning the item unless the return is due to a defective or incorrect product.
    • Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of your returned item without proof of shipment.

  4. Inspection and Processing:

    • Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
    • Refunds, exchanges, or store credit will only be processed after the inspection is completed.

Refunds

For Approved Returns:

  • If your return is approved, refunds will be issued back to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.

Partial Refunds:

  • In some cases, only partial refunds may be granted (e.g., for opened or damaged items not caused by Grove Homestead).

Shipping Fees:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges

  • If you wish to exchange an item, the process will follow the same steps as a return. Once the original product is received and inspected, the replacement product will be shipped to you.
  • Note: Replacement items will not be shipped until we have received the returned goods.

Damaged or Defective Items

We take great care in packaging and shipping our products. If you receive a damaged or defective item, please contact us immediately at +60169051005 or info@grovehomestead.com with the following details:

  • A description of the issue.
  • Photos or videos of the damaged/defective product.
  • Your order details (invoice or order number).

We will resolve the issue promptly, which may include a replacement, or a refund, depending on the situation.

Important Notes

  • Inspection Requirement: Replacement or refund requests for defective products will be processed only after inspection of the returned item.
  • Unauthorized Returns: Items returned without prior authorization may not be processed.

Contact Us

If you have any questions about our return and refund policy or need assistance with your order, please contact us at:

  • Phone: +60169051005
  • Email:  info@grovehomestead.com

Thank you for supporting Grove Homestead! We value your trust and are committed to providing you with high-quality products and exceptional service.